Help Center & FAQ

Orders leave our warehouse within 24 hours on business days. Standard delivery takes 3–5 business days; express options at checkout arrive in 1–2. Every parcel is tracked door to door, and you will get the tracking link by email.

Standard shipping is a flat $4.99, and free on orders over $75. Express rates are calculated at checkout based on weight and destination — you always see the exact cost before you pay.

Unused gear in original packaging can be returned within 30 days for a full refund — no questions, no restocking fees. Start a return from your order email, and refunds land 3–5 business days after we receive the item. Worn shoes and used personal items are final sale for hygiene reasons.

Yes. Every product is sourced from authorised makers and quality-checked before dispatch. If anything ever arrives below standard, our 30-day guarantee covers you.

Measure your feet in the afternoon, leave a thumb's width at the toe, and when between sizes, go up for running and down for court sports. Exchanges for a different size within 30 days are free.

All major credit and debit cards, G Pay, Apple Pay, and PayPal — processed over encrypted, PCI-compliant checkout. We never see or store your card details.

Yes — clubs, gyms, and corporate teams get volume pricing on 10+ units. Send your list through the contact form and we will reply with a free quote within one business day.